Student Transportation

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Operations Manager

Operations Manager

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Under the general direction of the Area GM of Operations, the Operations Manager shall organize, oversee, control and direct the activities of a school bus service location and/or locations(s) ensuring that the operations are safe, efficient and meet the needs of the customer(s), employees, and corporation. This classification is the most senior position at the location(s).




  • Direct the day-to-day operations of the Riverside school bus facility. People skills, creativity, rational analysis, and knowledge of the transportation industry are all required for success.
  • Coordinate and assist in the development of financial information while executing the established budget. Including managing cost control, capital investment decisions, forecasting, pricing, and service management.
  • Perform service planning where appropriate.
  • Maintain smooth operation in the workplace. It is important to ensure the safety of STA's employees.
  • The Operations Manager must inspect the workplace to check if there are problems in the workplace to avoid accidents and incidents while developing and maintaining a safety conscious culture that commences with the hiring process and continues at all times during an individuals employment.
  • To maintain productivity is also the duty of an Operations Manager. Must conduct routine checks from time-to-time in order to ensure that their employees are meeting their job responsibilities. Quarterly employee meetings are required to facilitate constructive feedback from employees.
  • They are also responsible when it comes to decision making, whether they will need to hire or recommend terminating an employee. This will include directing, counseling and disciplining employees.
  • Act as a liaison between STA and customers, community, parents, students, and the public always ensuring the reputation of STA. Monthly reviews with the customer/client (school personnel at the senior high, elementary) are required which includes a written brief to the vice president.
  • Assist with the development of new business opportunities in the community.
  • Delegate responsibilities and duties assigned herein as he/she deems appropriate.
  • Assure that all routes are covered and schedules met and any other matters that involve contract compliance.
  • Oversee the assignment of driving personnel to ensure consistency and efficiency.
  • Maintain a log of deviations or interruptions to service and reasons for the deviations, including but not limited to road failure.
  • Organize and lead monthly safety/in-service training meetings.
  • Participate in scheduling driver training classes.
  • Assure that payroll, billing and other reports are accurate and submitted in a timely manner.
  • Investigate all incidents and accidents, including conducting interviews, schedule follow-up retraining or other corrective action and report findings.
  • Drive routes as needed.
  • Some business travel may be required as deemed appropriate.




  • Bachelor's Degree preferred and at least four (4) years or equivalent of management experience.
  • The ability to obtain a School Bus License within 6 months of hire is preferred.
  • Must have excellent working knowledge of all aspects of operations.
  • Must have good interpersonal communication skills.
  • Must have very good computer skills with emphasis on Microsoft Office.
  • Bilingual in Spanish a plus.
  • Must have strong leadership abilities.