Charter Coordinator oversees all aspects of charter activity acting as a liaison between client and terminal departments to ensure service meets and exceeds expectations.
Oversee all charter activity sales, billing, and logistics.
Communicate with clients daily; provide accurate charter pricing; accommodate charter reservations request to meet the clients need; answer all client questions and concerns professionally and accurately.
Act as a liaison between clients and operations communicating the needs of all charter activity to correct department.
Ensure charter clients are billed accurately and in designated timeframe.
Assist with scheduling of buses and drivers ensuring adequate coverage for charter activity
Assist with dispatching providing needed information to drivers during charter activity as well as during regular routes
Work with the routing department to ensure the most cost effective and efficient service; assist with drop-off and pick-up concerns as they arise.
Assist with all other functional aspects of daily terminal operations.
Other duties not specified above as assigned by management.
Detail orientated with strong prioritization and organizational skills
Excellent communications, customer relations, and salesmanship
Ability to thrive in a fast pace environment
Previous transportation experience
Experience utilizing Microsoft Office software suite as well as the aptitude to learn new software quickly